Overview
1. Eligibility for Refund
Refunds may be considered under the following conditions:
- Unsatisfactory Deliverables: If you are not satisfied with the final output and provide clear, specific reasons outlining the issues.
- Non-Delivery of Service: If we fail to deliver the agreed-upon service within the specified timeframe.
- Technical Failures: If technical issues on our end prevent successful delivery or usability of the service.
2. How to Request a Refund
To initiate a refund:
- Contact our support team at info@thedtssolution.com within 14 days of receiving the final deliverable.
- Include a clear explanation of the issue along with any supporting documentation (e.g., screenshots, project references, emails).
3. Processing Your Refund
- Refund requests will be reviewed within 7 business days.
- If approved, your refund will be issued using the original payment method.
- We will notify you via email once the refund has been processed.
4. Non-Refundable Circumstances
Due to the nature of our business, certain services are non-refundable, including:
- Work that has already been delivered or approved.
- Customized or personalized work that cannot be repurposed or resold.
- Any third-party tools, software, or plugins purchased on your behalf.
- Immediate-use services, including but not limited to:
- Consulting services
- Emergency IT solutions
- Digital marketing strategies or campaigns already launched
Services canceled within the current billing cycle will not be refunded. However, clients may cancel at any time with written notice via email or SMS. No partial or prorated refunds will be issued for that billing period.
5. Client Responsibilities
To remain eligible for any potential refund:
- Clients must raise concerns promptly and professionally.
- Clients must cooperate with our team to troubleshoot or correct any problems before initiating a refund.
6. Policy Updates
The DTS Solution reserves the right to modify this refund policy at any time. Updates will be posted on this page and become effective immediately upon posting.
7. Contact Us
If you have any questions or need assistance regarding this refund policy, please reach out to us:
📧 Email: info@thedtssolution.com
🌐 Website: https://thedtssolution.com
